The way you communicate with your customers can literally make or break your business and success. If it’s online or in person, customer satisfaction can spread like wildfire. So can customer disgust. Time for a quick check on how you and your staff are doing.
Here are 10 Signs You Need to Improve Your Customer Service. You or your customer service rep:
1. Barks the the phrase, ”Look lady…” during an interaction
2. Insists “I’m not authorized to….”
3. Leans towards efficiency and allows voicemail to answer the phones 24/7 with a recording that states, “Leave your message now or visit our website at www….”
4. Uses his/her authoritative, stern delivery to tell customers, ”You’ll have to wait…”
5. Likes the expression, “You’ll need to…”
6. Orders customers to “Sit down over there, all those people are in front of you…”
7. Advises the public, on the QT of course, ”We’re short-staffed again today…”
8. Lowers his/her voice, uses strong eye contact and states, ”I wish I could help you…”
9. Informs people, “It’s our policy; we’ve always done it this way…”
10. Tells customers, “I know the store sign says we open at 9 but the technicians come in at 11. You can come back, right?…”
Your Communication is based on your Attititude. Your attitude determines your Results. Your results can be Excellent. Wait a minute! Those four words in bold spell CARE. How about that?! Show your customers you care by evaluating the checklist above..and your team.
(Photo Credit: neinei)
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I so enjoy your blog. Please feel free to follow mine too if you find it interesting.
http://www.destinationevaluation.com/blogspot
Thanks
Beth