Ninety percent of people are fired from their jobs because of attitudinal or relationship problems. Only ten percent lose their jobs due to lack of skills or ability. That’s according to a survey conducted by U.S. News & World Report.
A huge part of our success is based on our attitude, communication and mindset. This certainly applies to our written communication- our blogs, articles, white papers, memo’s, reports, press releases and books.
Emotional Intelligence, or EQ, is very different from your IQ. Emotional Intelligence, or what I call street smarts, can be learned. Author and psychologist Daniel Goleman is a fascinating expert on EQ.
He says people with high levels of EQ are generally compassionate, empathetic, patient, assertive, confident and congenial. These traits shine in their verbal and nonverbal communication (body language, posture, gestures, tone of voice, and eye contact). EQ is also evident in the content they write and share with others.
Here are 3 Tips to Applying Emotional Intelligence When Writing:
1. Come from a positive mental space. If you’re in a bad mood, it will leak into your keyboard, computer or notepad. The poison may be subtle but it will be obvious to the reader. Don’t write if you’re in the wrong frame of mind.
2. Watch your language. People with strong Emotional Intelligence are able to articulate and convey their opinions, recommendations, feelings and thoughts in writing in a confident and even style that is considerate and respectful to everyone. They don’t blame others. They choose their words carefully, especially in controversial or potentially divisive situations. They also take full responsibility for their actions and behavior.
3. Write the way you speak. Use words and phrases that are genuine and “sound like you.” By doing this and expressing yourself in a congenial and engaging style, you will in essence be inviting people into your world. It’s there that you can include a story, example or message that reveals not only your expertise, but your compassion, empathy, and assertiveness.
The bottom line is don’t write to impress, write to express. Your personality and Emotional Intelligence can shine in your writing, just as it can shine in your conversations.
(Photo Credit: iwona kellie)
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Good!